Shipping and delivery

This is the plain version of what happens after you preorder a Founder Pilot bracelet. When it ships. What it costs. How you get your money back if you change your mind. No small print, because there is nothing here I would rather you missed.

What you are ordering

Hand-built bracelets, made in small batches. Batch 1 ($119) is fully reserved; Batch 2 is $129. US shipping is included in the price shown before you pay.

Before you preorder, the same things I say everywhere else:

• Hand-built in small batches.
• IP54, splash- and dust-resistant: take it off to shower or swim.
• The app and its features keep improving through free updates.
• Everyone who wears one needs a smartphone, iPhone or Android, with the M’AKOMA app.
• US shipping is included in the price.
• Each batch is limited. When it is gone, it is gone.

Where it ships

Bracelets ship to the United States only for now. Checkout will not accept a delivery address anywhere else, so please do not preorder expecting delivery outside the US. That is a limit of these hand-built batches, not of the product. Everywhere else comes with the full launch.

If you are outside the US and want one, email me at hello@makoma.io and I will tell you honestly whether I can get one to you.

When it ships

Batch 1 (fully reserved) ships by 25 October 2026. Batch 2 ships by 30 November 2026. The date for your batch is shown at checkout.

I build these by hand, so they leave in waves as they are finished. Some go out earlier than their batch’s date. None goes out later.

That is a promise, not an estimate. The US rule that covers mail and online orders treats a stated ship date as a commitment I owe you, and I am treating it the same way.

If I am going to be late

If I am not going to make your batch’s date, you will hear from me on or before that date. Not after it. The email will tell you the new date and give you a clear choice: wait for it, or cancel and get every cent back.

If that notice does not reach you in time, the choice stops being mine. Your money goes back automatically, within seven working days, to the card or account you paid with. You do not have to ask for it, and I do not get to hand you a credit instead.

Cancelling before it ships

You can cancel any time before your bracelet ships, for any reason, and get a full refund. You do not owe me an explanation. Email me and I will confirm it in writing the same way.

How refunds are paid

Refunds go back to the card or account you paid with, as money. Never store credit. Never a voucher. Never a discount on something later.

You will not find "all sales final" or "non-refundable" on this page, because a term like that would not hold up against the rule above. Writing it down would only be a way of hoping you did not know that.

Payment

Payment is taken by Stripe. Your card details go to Stripe, not to me.

You pay at checkout. Everything you pay is shown to you before you pay, not after.

If something goes wrong

Email me first. I read every one, and I would much rather fix it myself than have you arguing with a bank about it.

Having said that, you never sign away your right to dispute a charge with your card company. Nothing on this page takes that away from you, and nothing at checkout will ask you to give it up.

If your bracelet arrives damaged, email me before you do anything else and we will sort it out.

Who you are buying from

M'AKOMA is a US limited liability company. I am Melvin Osei Opoku, the founder. Reach me at hello@makoma.io. It is me who answers.